Booking Terms

Welcome to Eclectic Villas

Please carefully review these booking terms and conditions as they form the foundation of our agreement with you.

Definitions

• “You” or “Your” refers to the individual or group named in the booking confirmation.
• “We,” “Us,” or “Our” refers to PT. Global Tourism Group, trading as Eclectic Villas, located at Denpasar, Bali, Indonesia 80117.

Your Agreement with us

By making a booking, you agree to be bound by these booking terms and conditions. The individual named on the booking confirmation assumes responsibility for all other individuals occupying or visiting the accommodation during the booked period. The person making the booking must be at least 18 years of age.

Maximum Occupancy

The maximum occupancy for each accommodation is specified in your booking confirmation letter. Please adhere to these limits to ensure the comfort and safety of all guests.

Child Definitions

• Infants and children aged 0-11 years can share existing bedding with their parents free of charge.
• Children aged 12 years or older are considered guests and must have their own bed, even if they share bedding with other guests.

Consequences of Exceeding Occupancy Limits

Exceeding the maximum occupancy limits can strain facilities and lead to potential damage. Therefore, we reserve the right to:

• Apply additional charges for extra guests.
• Require any excess guests to vacate the premises without compensation.

Please note that our maximum occupancy policy is strictly enforced.

Extra Bed Charges

• Extra bed Rp. 250,000 per night 
• Extra person (Including bed) Rp. 500,000 per night  

Child Hire Equipment

While most properties do not provide cots, high chairs, and other infant equipment, we can arrange for their rental through trusted third-party providers. Please contact us for pricing and availability, as options may be limited during peak seasons.

Events & Gatherings

Prior to hosting any event, party, function, or gathering at the property that exceeds the maximum occupancy limit, you must obtain our written permission. In most cases, additional terms and conditions will apply, including extra cleaning and security fees. Please note that not all events will be approved. Contact us to discuss your plans and obtain necessary permissions.

Payment Policy

Credit Card Verification

Upon check-in, the credit card used for the booking must be presented along with the cardholder. If the card is lost, stolen, or expired before arrival, contact us to process payment using a replacement card.

Direct Bookings

• Bookings within 30 days of arrival require full payment at the time of booking.
• Bookings more than 30 days in advance require full payment within 72 hours of booking.

Third Party Bookings

• Refer to your booking confirmation letter for payment details.
• Contact your booking agent or other third party directly for payment inquiries.

Payment Methods

We accept the following payment methods:

• Cash (Indonesian Rupiah only)
• Bank transfer

Visa, Mastercard or JCB card

Credit Card Transactions

• Credit card transactions will appear on your bank statement as being processed by Eclectic Villas, PT Global Tourism Group, or the name of the property you booked (e.g., The Elok Villas).
• All credit card transactions must be processed in Indonesian Rupiah (IDR) as per Indonesian bank regulations.
• Any charges in other currencies will be converted to Indonesian Rupiah using the Xe Currency Converter at the time of the transaction.

Additional Charges

• Your bank may impose additional fees on the transaction, over which we have no control.
• You are responsible for paying any charges or fees due to bank transfers.
• Any payment shortfall due to bank charges or fees must be settled upon arrival.

Booking Amendments

Direct Bookings

To modify your confirmed booking, notify us promptly in writing. We’ll strive to accommodate your request, but we cannot guarantee fulfilment in all cases. In some instances, additional rental costs may apply due to the change (e.g., season change). We’ll confirm any additional costs upon modifying your booking.

Booking Amendment Administration Fees

• Amendments made more than 60 days before arrival: 10% of the original booking value
• Amendments made more than 30 days before arrival: 20% of the original booking value
• Amendments within 30 days of arrival: Not permitted

Third-party Bookings

For booking amendments related to reservations made through booking agents or other third parties, refer to your booking confirmation letter or contact the respective agent directly for assistance. We cannot assist with third-party bookings.

Booking Cancellations

Direct Bookings

To cancel your confirmed booking, notify us promptly in writing. Your cancellation will be effective from the date of written notification. The closer your cancellation is to your arrival date, the less likely we can recover the cost of your booking by reselling the accommodation. Therefore, our cancellation charges increase as your check-in date approaches.

Cancellation Charges

• Cancellations made more than 60 days before arrival: 75% refund
• Cancellations made within 60 days of arrival: 50% refund
• Cancellations made within 30 days of arrival: 25% refund
• Cancellations made within 7 days of arrival: No refund

Refunds

We will process any applicable refund within five (5) business days of receiving your written cancellation. Please refer to the “Refunds” section below for important details.

Third Party Bookings

For cancellation of bookings made through booking agents or other third parties, refer to your booking confirmation letter or contact the respective agent directly for assistance. We cannot assist with third-party bookings.

Booking Cancellations by us

In rare instances, we may need to modify or cancel your booking due to unforeseen circumstances, such as essential repairs, refurbishment works, or events beyond our control (e.g., fire, storm damage, property sale).

Alternative Accommodation

If we must change or cancel your booking, we will strive to provide a suitable alternative. If no suitable alternative is available, or you decline our offered alternative, we will refund the full amount paid for the booking within five (5) business days.

Cost Adjustment

If we offer and you accept a suitable alternative with a higher rental rate than your original booking, you will be responsible for the difference. This is due to unforeseen circumstances beyond our control that necessitated the booking change or cancellation.

Force Majeure

A force majeure event is an unforeseen circumstance beyond the control of either party that prevents the fulfilment of a contract. Examples include acts of nature, war, terrorism, civil unrest, strikes, government regulations, epidemics, pandemics, natural disasters, or any other event that makes it impractical, impossible, or illegal to complete the booking.

Notification of Force Majeure

If a force majeure event occurs, the affected party must promptly notify the other party in writing, providing details of the event and its impact on the booking.

Options in Case of Force Majeure

If your booking is impacted by a force majeure event and you are unable to complete your booking, you may:

1. Reschedule your booking for a different period (subject to availability, rate differences may apply), or
2. Receive a voucher for a future stay, with the same value as your original booking.

Refunds

Refunds are not provided for cancellations due to a force majeure event unless the property itself becomes uninhabitable. A property may be considered uninhabitable if it is significantly damaged or rendered unsafe, posing a risk to the health, safety, or well-being of guests.

Travel Insurance

You acknowledge that you are responsible for obtaining comprehensive travel insurance (including coverage for force majeure) to protect you against unforeseen circumstances that may arise before, during, or after your stay.

Interpretation and Application

We reserve the right to interpret and apply this force majeure policy at its sole discretion. Any interpretation or application will be made in good faith and in a fair and reasonable manner.

Refunds

Please note that any bank charges or fees incurred during the refund process will be deducted from the refund amount.

Credit card refunds typically take up to 14 days to reflect in the cardholder’s account, but in some cases, the process may take up to 30 days. This processing is handled between banks, and we have no control over the timeline.

Check-in

Check-in is available from 2:00 pm (1400 hrs).

Prior Arrival Notification

Please inform us of your estimated arrival time at least three (3) days in advance to ensure staff availability to greet you and provide keys. Without prior notice, we cannot guarantee timely staff presence.

Guest Identification & Registration

Upon arrival, we will require a copy of each guest’s passport or KTP (Indonesian identity card). This information is mandatory under Indonesian Law, specifically Immigration Act Number 6, 2016, Article Number 72, Sections 1 and 2.

Additionally, you will be required to complete a Guest Registration Form in its entirety and sign these booking terms and conditions. Failure to comply with these requirements constitutes a breach of this agreement, and we reserve the right to terminate your booking immediately without compensation.

Compulsory Security Bond

A security bond of Rp. 2,500,000 (or equivalent in another currency) is mandatory upon arrival, payable in cash or by credit card pre-authorization. This bond will be refunded upon departure, minus any damages, breakages, or unpaid incidentals. Credit card pre-authorizations typically take up to fourteen (14) days for any remaining balance to be released back to the cardholder’s account. During this time, cardholders will not have access to these funds. This is an automated process handled by banks, and we have no control over the timeline.

Exceptions

• For Villa Lacella, Canggu, the security deposit is Rp. 5,000,000.
• Security bonds are not required for bookings made via Airbnb as this is covered by Airbnb Aircover for Hosts

Damage & Loss Reporting

Upon arrival at your accommodation, if you notice any missing or damaged items, you must promptly inform us. Failure to report any issues will lead to the assumption that you were responsible for the damage or loss.

Responsibility for Damages : You will be held accountable for the full cost of any loss or damage caused to the property or its contents by you or your guests. Additionally, any loss or damage resulting from your non-compliance with these booking terms and conditions will also be your sole responsibility.

Damage Assessment and Charges : We will assess the extent of the damage or loss and charge you accordingly. If the cost of repair or replacement exceeds the security bond amount, you will be required to pay the additional amount immediately.

Prevention of Damages : Please exercise reasonable care and respect for the property and its contents. Avoid causing any unnecessary damage or loss.

Timely Reporting : Promptly report any damage or loss to allow us to address the issue and prevent further damage.

Charges for Lost Keys

Rp. 500,000 per set

When a set of keys is lost we replace all main entrance door locks to ensure the property is secure. The charge for lost keys includes the purchase and installation of a new cylinder lock, duplicate keys and replacement key tag. 

Charges for Stained, Damaged or Lost Linens & Towels

Please ensure you and your guests use the linens & towels with care to prevent stains & discolouration.

Linens & towels that are soiled with makeup, spray tans, body lotions, hannah tattoo ink, pen ink, blood, wine, coffee or any other non-removable substance will be charged at new replacement costs as follows:

Bath towel	Rp. 145,000	Single sheet	Rp. 250,000
Pool towel	Rp. 200,000	Double sheet	Rp. 360,000
Hand towel	Rp.   45,000	Single duvet cover	Rp. 390,000
Face towel	Rp.   15,000	Double duvet cover	Rp. 575,000
Bath mat	Rp.   95,000	Single mattress protector	Rp. 285,000
Pillow case	Rp.   60,000	Double mattress protector	Rp. 425,000

If you find any stains on linens or towels which you have not yet used then please bring these to the attention of staff to ensure you are not liable for any damages not caused by you. Please note the above charges also apply for any lost linens or towels.

Rights of Access

We reserve the right to access the accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks and maintenance. Swimming pools must be tested and treated daily to ensure water quality is maintained for all guests. If we do need to access your accommodation we will always try to do so at a reasonable, mutually convenient time, other than in the event of an emergency.

Guest Conduct & Responsibilities

You and your party must:

• keep the accommodation and its contents clean and tidy and leave it in the same condition as when you arrived;
• immediately notify staff at the accommodation or one of our office representatives of any damages or breakages at the property;
• not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities;
• not cause any nuisance or annoyance to any neighbours or anyone else during your stay (see “Quiet Hours” section  below);
• follow local regulations and respect the local community;
• make sure all doors and windows are securely locked when you are absent from the accommodation;
• not smoke inside any bedroom, bathroom, kitchen or other enclosed living area (Rp. 2,500,000 charge applies);
• not bring durian fruit into the property under any circumstances (Rp. 2,500,000 charge applies);
• dispose of all garbage in the rubbish bins provided;
• minimise the use of water and switch off the lights and air conditioning when you are not at the accommodation in respect of the environment; and
• not bring pets or other animals to the property unless prior consent has been obtained from us in writing.

Please note that if you and your party do not comply with the standards and behaviours set out in this section, we may need to exercise our rights under section “Right to Evict”.

Quiet Hours

We appreciate your cooperation in helping us maintain a peaceful and enjoyable environment for all of our guests and neighbours. You and your party agree to respect our Quiet Hours, which is from 11:00 PM to 8:00 AM. During these hours, you and your party are required to keep noise levels to a minimum. This includes:

• Keeping music and television volumes at a level that does not disturb other guests or neighbours
• Avoiding loud conversations inside and outside of the villa so to not disturb other guests or neighbours
• Closing doors and windows to help reduce noise transmission

Consequences of Excessive Noise

If we receive complaints about excessive noise from you or your party, we may take the following actions:

• Ask you to reduce the noise level coming from you or your party
• Issue a formal warning about the noise level coming from you or your party
• Exercise our rights to evict (see below) you and your party

 Right to Evict

We may terminate our Agreement with you and ask you to leave your accommodation immediately if:

• We consider that you or your party have committed a serious breach of these booking terms and conditions;
• We consider that you or your party’s behaviour endangers your safety or the safety of others;
• Any complaints are made of anti-social or unacceptable behaviour against you or your party;
• You or your party cause an unreasonable amount of damage to the property or its contents; or
• You exceed the maximum occupancy limit for your accommodation.

Any eviction made under this clause will be without any refund or compensation being payable to you.

 Liability for Damage, Loss, or Injury

Limited Liability : We and the property owner will not be held liable for any damage, loss, or injury sustained by you, any member of your party, or any vehicles or possessions, unless it can be conclusively demonstrated that such damage, loss, or injury was caused by a negligent act committed by our employees, contractors, or representatives acting within the scope of their employment. Our liability for such proven negligence shall be limited to a maximum combined total of IDR 5,000,000.

Travel Insurance : You acknowledge your responsibility to obtain comprehensive travel insurance (including coverage for force majeure) to safeguard yourself against unforeseen circumstances that may occur before, during, or after your stay.

Child Supervision and Safety

Parents and guardians are solely responsible for supervising their children at all times, especially around the villa’s pools, ponds, and any other bodies of water. We and the property owner shall not be held liable for any injuries or fatalities resulting from drowning or any other accidents occurring in or around these areas.

Lost Property

If you leave any personal belongings behind at your accommodation, please notify us promptly. We will make reasonable efforts to locate and return your lost items. However, we reserve the right to charge you for any storage and delivery costs associated with retrieving your lost property. We will retain lost property for one month, after which it will be responsibly disposed of.

Uncontrollable Disturbances

We are committed to providing our guests with an exceptional and memorable stay in Bali. However, we acknowledge that certain unforeseen circumstances may arise during your stay, which are beyond our control and for which we cannot be held liable. These include:

Electricity and Wi-Fi Outages : We strive to promptly address any disruptions to electricity or Wi-Fi access. However, these outages may occur due to infrastructure maintenance, technical issues, or other factors beyond our control. In such instances, we will provide updates and work diligently to restore services as quickly as possible.

Intruding Wildlife : Bali’s rich biodiversity attracts various forms of wildlife, including stray cats, rats, bats, geckos, lizards, roaches, and mosquitos. While we take preventive measures to minimise encounters, these animals are an integral part of the region’s ecosystem, and their presence is beyond our control. We encourage guests to be mindful of their surroundings, keep food secure, and utilise insect repellent when necessary.

Ambient Noise : Embrace the vibrant spirit of Bali, but be aware of potential noise disturbances from religious ceremonies, local animals, neighbouring properties, clubs, bars, restaurants, and other activities. These occurrences are inherent to the region’s dynamic atmosphere and should be understood as part of holidaying in Bali’s vibrant tourism hotspot.

Construction Noise : Bali’s rapid development may occasionally lead to unavoidable construction noise. We apologise for any inconvenience this may cause and will keep guests informed of any ongoing projects in the vicinity.

You acknowledge these uncontrollable disturbances as being part of the experience of holidaying in Bali. While we will make every effort to mitigate any inconveniences caused by these uncontrollable disturbances, we cannot be held liable for disturbances arising from them, nor will we offer compensation in such situations.

Addressing Issues & Complaints

Reporting Issues : We strive to maintain consistently high standards for our accommodations and services. If you encounter any problems during your stay, please promptly notify our staff or representatives to allow us the opportunity to rectify the situation.

Complaint Resolution : We are committed to addressing any complaints promptly and efficiently. If you have any unresolved concerns at the end of your stay, please inform us in writing. We will work diligently to reach a fair and amicable resolution. Please note that we cannot entertain complaints lodged after departure due to the limited ability to investigate and resolve the matter effectively.

Uncontrollable Disturbances : We cannot be held responsible for any uncontrollable disturbance or the behaviour of others in the surrounding area. However, we will take reasonable steps to minimise any disturbances by communicating with the parties involved or contacting relevant authorities.

Respectful Conduct : We expect all guests to treat our staff and representatives with courtesy and respect. Any instances of verbal or physical abuse will not be tolerated.

Personal Data Protection

Consent for Data Processing

By booking with us, you agree to the collection, use, storage, and processing of your personal data as outlined in this policy and in accordance with applicable Indonesian data protection laws.

Personal Data Collection

We may collect personal data from you, including but not limited to your name, contact information, payment details, and any other information necessary to process your booking and provide our services. We will only collect personal data that is relevant and necessary for the specified purposes.

Purpose of Data Processing

We will use your personal data for the following purposes:

• Managing your booking and providing the requested services
• Communicating with you regarding your booking, including sending booking confirmations, updates, and relevant information
• Ensuring the safety and security of our properties and guests
• Complying with applicable laws, regulations, or legal obligations

Data Security Measures

We have implemented reasonable security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, please note that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this clause or as required by applicable laws. Once the data is no longer needed, we will securely dispose of or anonymize it to prevent unauthorised access.

Data Sharing and Disclosure

We may share your personal data with third parties who assist us in providing our services, such as payment processors, property owners, or service providers. We ensure that any third parties with whom we share your data have appropriate data protection measures in place.

Marketing Communications

With your explicit consent, we may use your personal data to send you marketing communications, including offers, promotions, or newsletters. You have the right to opt-out of receiving such communications at any time.

Your Rights

You have the right to access, rectify, or delete your personal data held by us, as permitted by applicable laws. If you wish to exercise any of these rights or have any concerns regarding the processing of your personal data, please contact us.

Changes to the Privacy Policy

We reserve the right to modify or update this Personal Data Protection clause from time to time. Any material changes will be notified to you through appropriate means. By continuing to use our services after such changes, you acknowledge and consent to the updated terms.

Governing Law and Jurisdiction

This Personal Data Protection clause shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising out of or relating to this clause shall be subject to the exclusive jurisdiction of the courts in Indonesia.

Travel Insurance

You acknowledge that you are responsible for obtaining comprehensive travel insurance (including coverage for force majeure) to protect you against unforeseen circumstances that may arise before, during, or after your stay.

Updates to Booking Terms & Conditions

These booking terms and conditions were last updated in June 2024. We reserve the right to modify or update these terms at any time without prior notice. By continuing to use our services, you agree to the latest version of these terms.

Thank you for Choosing Eclectic Villas

Thank you for reviewing and accepting our booking terms and conditions. Please don’t hesitate to contact our staff if you have any questions or concerns. We also offer a reliable booking service for tours and activities during your stay. We’ve personally experienced many of the options available and are happy to share our recommendations.

Thank you for choosing Eclectic Villas. We hope you have a wonderful stay.

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